Frequently asked questions

Add what you like to your cart, then choose Checkout. You can order as a guest or with an account. Enter your name, mobile number and address, pick your delivery area and payment method, and place the order.

Open Track order and enter your order number and the mobile number you ordered with. You do not need an account.

Yes, while it is still Pending. Use the Changed your mind? button on your order confirmation page or in My account. Once we have confirmed the order, please call us.

It depends on your area. The charge and the time for each area are on the Delivery page, and checkout shows the exact charge before you pay.

Sometimes. When free delivery is on for your area, the cart shows how much more to add. The current offer is on the Delivery page.

With Cash on Delivery, you pay the courier when your order arrives. When bKash Send Money is on, you can also send the money first. See Payment for the details.

We check the TrxID you entered in the bKash app and then confirm your order. If you made a typo, please contact us with your order number.

Our Returns page explains what can be returned and how. If something arrives damaged or wrong, contact us as soon as you can with your order number.

No. An account saves your addresses and keeps your orders in one place, but you can always check out as a guest.

Choose Forgot password on the sign-in page and we will send a reset link to your email. If you have no email on your account, contact us.